News

Enhancing Customer Experience

(PUBLIISHED IN EVERGREEN HORIZONS JUNE 2019 – ISSUE 1)

Senior Staff of Evergreen Life Care are undertaking a leadership training program designed to enhance our customers’ experience. Run by Motivational Leadership Alliance, the team are participating in a series of interactive training experiences covering emotional intelligence and psychology to assist our staff deliver the best customer service possible.

The research based approach adopted by Motivational Leadership Alliance can enhance organisational citizenship among our staff and this will support us in our commitment to service excellence for our residents.

New approach to customer service

(PUBLISHED : ACCESS NEWS, POSTED BY EDITOR 17 APRIL 2019)

We have decided to tackle change with the latest cutting-edge innovation through research.

For any organisation to succeed in business using the outdated tools of the past, is destined to fail. Education starts at the top and must be transferred down the chain to all staff and alliance partners.

Recently, AAA City Removalist engaged Motivational Leadership Alliance to assist them in a series of full-day workshops and seminars to take their service standard to the next level. As part of this initiative, Motivational Leadership Alliance is delivering a series of state-of-the-art staff training experiences, focused on helping AAA City Removalist exceed their customers’ expectations every day.

These innovative and research-based training events will allow AAA City Removalist to build Organisational Citizenship Behaviour among staff. Aimed at transforming an organisation’s employees into ‘citizens of the business’, this science-based training approach can help build highly motivated behaviour among staff and a dedication to delivering service excellence. LEARN MORE.

How to boost staff performance at work

(PUBLISHED : NSW BUSINESS CHAMBER, 22 NOVEMBER 2018)

Employees are often a business's largest investment, asset and cost. Their performance, engagement and commitment to organisational objectives can therefore be critical.

Improving staff performance can require businesses and their leaders to closely consider ways to motivate their staff to perform better, contribute more and go the extra mile. Leaders can have a profound impact on staff performance and behaviour in the workplace. Through their interactions, leaders have the potential to influence the extent to which their employees are motivated and contribute to organisational objectives.

If this is the case, the focus then becomes a leader’s ability to effectively build motivated behaviour among their people.

Motivational Leadership Alliance has developed a structured and practical approach for organisations and their leaders to build an inspired and motivated behaviour among employees referred to as Organisational Citizenship Behaviour (OCB) LEARN MORE.